Q. How can I obtain a catalog of your products?
A. Our online catalog provides the most up to date product information, but if you need a printed catalog, please contact your local Forecast distributor, or regional Forecast sales representative.
Q. Can I buy fixtures or replacement glass directly from Forecast Lighting?
A. No, Forecast Lighting does not sell direct to consumers. All sales must go though an authorized distributor. To search for a local distributor by Zip code, click here.
There are also several Internet-based distributors that carry our products. Please search “Forecast Lighting products” using your favorite Internet search engine.
Q. Does Forecast stock replacement glass for older light fixtures?
A. We should be able to provide replacement glass for any product in our current catalog. Please browse our catalog to visually identify your fixture, and locate its item number. Any Forecast distributor should be able to order the replacement glass for you. If your fixture is no longer being produced, it is highly unlikely that we will have replacement glass for it.
If you bought a new product and the glass was broken in shipping, please contact the distributor from where the item was purchased.
Q. I have a fluorescent fixture with a bad ballast. Can I get a replacement ballast from Forecast?
A. The ballast is warranted through the ballast manufacturer for a period of two years. If you feel you have a ballast warranty claim, please contact the ballast manufacturer directly. The manufacturer’s name and model number will be shown on the ballast label. If the ballast manufacturer cannot offer a satisfactory solution, please contact our customer service at 800-825-5844.
Q. I have a commercial luminaire that is labeled “Forecast”. Can you provide parts, or a replacement lens?
A. We are a division of Philips Consumer Lighting, and we specialize in everything residential. We do not make products with HID or metal halide light sources. There are numerous lighting companies within the Philips Consumer and Professional Luminaires organization. At one time, it was not uncommon for all divisions to use “Forecast” as a brand identifier. Please see if there are any other brand names on the product (Day-Brite, Capri, McPhilben, etc.) and search for that specific company name.
If you did not find an answer to your question in the above FAQ, or in our Knowledge Base, please fill out the form below. We try to answer all inquiries as soon as possible, but please allow up to 10 days for a reply. For immediate assistance please contact our customer service at 800-825-5844, a local distributor, or your regional Forecast sales representative.